Shipping/Returns


SHIPPING & DELIVERY INFO:

We ship orders Monday-Friday. Please allow 1-3 business days to process and ship your order.

Once shipped, a tracking number will be provided with your shipping confirmation email. Please allow 24 hours to use the tracking number.

All orders (except local showroom pick-ups when chosen at checkout) will ship USPS ground unless expedited shipping is purchased via alternative shipping options available at checkout.

Local Pickup is available (Saturday’s only) from 10am-4pm at the SoulTwenty Showroom located at 1025 Van Ronkle St, Conway, AR (local pickup option must be chosen at checkout or order will be shipped to the listed address; local delivery is no longer offered). 

EXCHANGE POLICY:

Due to limited inventory, we encourage the customer to place a new order for the item(s) needed and return the incorrect item(s), prior to the business day return policy below. If the needed item is out of stock, we will issue a full refund to the original method of payment.

RETURN POLICY:

Items purchased from SoulTwenty are eligible for a full refund, if returned within 14 business days, credited to the original method of payment. Items received after 14 business days will receive store credit only, up to 30 days (store credit not offered after 30 days). Returns associated with a SoulTwenty ‘Affiliate Discount Code’ will have the 10% deducted from the full refund. Some items are considered ‘Final Sale’ (hats, sunglasses, jewelry, bags, scarves, gloves, signature candle, bralettes, & bodysuits) which are not eligible for a refund/store credit. 

All sale/discounted items are final sale.

Items must be returned unworn, unwashed, undamaged, with original tags attached (if applicable). 

We do not accept liability for missing packages or damage of returned goods.

Original and return shipping fee(s) are non-refundable.

If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on the gift card first.

 

HOW TO SHIP YOUR RETURN:

1. Pack the item(s) and invoice into the return bag.

2. Mail your package back by purchasing a return label and dropping it off at your local mail carrier of choice.

Return Label Address:

SoulTwenty

500 Amity Rd Ste 5B #220

Conway, AR 72032

3. Returns are processed within 3-5 business days upon receiving the package. 

 

HOW TO DROP OFF YOUR RETURN (LOCALS):

1. Pack the item(s) and invoice into the return bag.

2. Drop your package off at the address provided below (no label required).

3. Returns are processed within 3-5 business days upon receiving the package. 

 

Return To:

SoulTwenty

500 Amity Rd Ste 5B #220

Conway, AR 72032

 

If you have any further questions or concerns regarding your shipping/return, please contact us via email at info@soultwenty.com