We ship orders Monday-Friday. Please allow 1-3 business days to process and ship your order.
Once shipped, a tracking number will be provided with your shipping confirmation email. Please allow 24 hours to use the tracking number.
All orders will ship USPS ground unless expedited shipping is purchased (alternative shipping options are available at checkout).
‘S20 Express Free Delivery within 48 hours (Local Conway, AR Orders ONLY)’ will be delivered to customer’s front doorstep with a courtesy doorbell ring.
Items purchased from SoulTwenty are eligible for a full refund, if returned within 14 business days, credited to the original method of payment. Items received after 14 business days will receive store credit only up to 30 days. Some items may be marked Final Sale (hats, sunglasses, stationery, signature candle, fine art, bralettes, & bodysuits) which are not eligible for refund/exchange/store credit. All sale/discounted items are also final sale.
Items must be returned unworn, unwashed, undamaged, with original tags attached.
We do not accept liability for missing packages or damage of returned goods.
Original and return shipping fee(s) are non-refundable.
HOW TO SEND IN YOUR RETURN/EXCHANGE:
To ship an item back to SoulTwenty:
1. Indicate whether you are exchanging or returning the item(s).
2. For exchanges: please indicate the desired item and size. If the item is out of stock upon exchange, we will issue a full refund to the original method of payment.
3. Pack your item(s) and invoice into the return bag.
4. Mail your package back by dropping it off at your preferred shipping location (you are responsible for the return/exchange shipping fee(s).
5. Returns/Exchanges are processed within 3-5 business days upon receiving the package.
500 Amity Rd Ste 5B #220
Conway, AR 72032
If you have any further questions or concerns regarding your shipping/return/exchange, please contact us via email at firstname.lastname@example.org